Return & Refund Support

At ESTOFA INTERNATIONAL, we ensure that every product is carefully checked and securely packed before dispatch. However, if you face any issue with a damaged, defective, or wrong product, we are here to assist you with a smooth and prompt resolution.

1. Eligibility for Return or Replacement

You may request a return or replacement only in the following cases:

a) Damaged or Defective Product

If the product arrives damaged or defective, please contact us within 3 working days of delivery.

You must provide:

Clear photos or videos showing the damage (Mandatory)
Order details and batch information

Once verified, we will: Replace the product at no additional cost, or Issue a full refund, including return shipping (if applicable).

b) Wrong Product Delivered

If you receive an item different from your order, notify us within 3 working days.

The product must be:

Unopened
Unused
In its original packaging

After confirmation, we will arrange a replacement or refund as required.

2. Non-Eligible Cases (No Return/Refund)

Returns or refunds cannot be processed if:

The product is opened, used, or tampered with.
Damage occurred after delivery due to mishandling.
The issue is reported after the **3-day window**.
Proof (photo/video) is not provided.

3. How to Raise a Request & 4. Refund Timeline

3. How to Raise a Return/Refund Request

To report a damaged or incorrect product, please contact us immediately and include the following information:

Email: estofainternational@gmail.com

Contact: +971 501029055

In your email, please share:

**Order ID**
**Product name**
**Description of the issue**
**Photo or video proof (mandatory)**

Our team will respond with the next steps within 24–48 business hours.

4. Refund Timeline

Refunds are processed only after inspection of the returned goods.

**Refund initiation:** 3–5 business days after verification
**Refund method:** Original payment mode or bank transfer