Terms & Conditions

The HOFUNAKI website is operated by ESTOFA INTERNATIONAL.

Throughout these Terms & Conditions:

“we”, “our”, and “us” refer to ESTOFA INTERNATIONAL,

“you” or “your” refer to the business, buyer, or visitor accessing the website or purchasing our products.

These Terms & Conditions function alongside our Privacy Policy, Return & Refund Policy, and any additional policies related to specific sections of the website.

• We may update, modify, suspend, or discontinue any part of the website at any time without prior notice.
• We are not responsible for downtime caused by maintenance, technical issues, or unexpected system failures.
• In case of misuse, fraudulent activity, or violation of these terms, we reserve the right to restrict or terminate your access without notice.

a) Placing Orders

Orders may be placed through:

• Our website
• Email
• Approved purchase orders

Once an order is placed, you will receive an official confirmation.

b) Dispatch Timelines

B2B order dispatch may take 3–10 working days, depending on:

• Product category (tea, textiles, agarwood, etc.)
• Bulk quantities
• Custom or private-label requirements

If additional manufacturing or sourcing time is needed, we will inform you.

c) Order Cancellation

We reserve the right to cancel any order before dispatch due to:

• Product unavailability
• Pricing or technical errors
• Quality control concerns
• Operational limitations

Refunds for cancelled orders will be processed promptly.

All prices listed online or in quotations may change without prior notice.

Prices exclude GST/VAT, shipping, customs duties, and additional charges unless clearly stated.

In case of pricing discrepancies, we will notify you before processing the order, and you may choose to proceed or cancel.

Accepted payment methods include:

• Bank transfer / NEFT / RTGS
• International wire transfers
• Approved credit terms (for verified partners only)

For domestic orders, advance payment may be required unless a credit agreement exists.

Delayed payments may incur interest charges as per agreed terms.

ESTOFA INTERNATIONAL is not responsible for fraudulent transactions made using your banking or card details.

Due to natural and seasonal characteristics of:

• Tea leaves
• Textiles (dye variations, weaving differences)
• Agarwood (aroma, grain patterns)

Minor variations in colour, aroma, texture, or appearance may occur.

These natural differences are not considered defects and are not eligible for returns unless otherwise agreed upon in writing.

For shipments outside India:

• Import duties, customs fees, and taxes are the buyer’s responsibility.
• Buyers must comply with their local import regulations and certification requirements.

We are not liable for:

• Delays
• Penalties
• Seizures

caused by customs authorities or regulations.

All content on the website—including logos, product names, images, designs, text, and digital assets—is the property of ESTOFA INTERNATIONAL or its content partners.

You may not:

• Copy
• Modify
• Reproduce
• Distribute
• Sell
• Use for commercial purposes

any part of the website without prior written approval from ESTOFA INTERNATIONAL.

ESTOFA INTERNATIONAL is not responsible for:

• Direct, indirect, incidental, or consequential damages
• Loss of business, revenue, or profits
• Delays caused by logistics providers or customs
• Website interruptions, errors, or inaccuracies
• Losses arising from misuse or improper storage of products

Use of our website and products is at your own risk.

You are not permitted to use ESTOFA INTERNATIONAL’s website or digital materials for:

• Advertising your own business
• Generating income on external platforms
• Reselling digital content or product images

without written authorization.

ESTOFA INTERNATIONAL may update or revise these Terms & Conditions at any time.

The revised version becomes effective immediately upon being posted on the website.

Continued use of the website signifies your acceptance of the updated terms.

These Terms & Conditions are governed by the laws of India.

All disputes shall be subject to the exclusive jurisdiction of courts in India.

For any queries related to these Terms & Conditions, please contact us at: