Privacy Policy

We may collect the following types of information from you:

a) Business & Contact Information

• Name, company name, email address, phone number
• Billing and shipping addresses
• GST details or business identification (if applicable)

b) Transaction Details

• Orders placed
• Payment records (excluding full card/payment details)
• Purchase history

c) Communication Records

Information you share when:

• Filling out enquiry forms
• Requesting quotations
• Contacting our support team

d) Website Usage Data

We may collect non-personal information such as:

• IP address, Browser type and version
• Pages visited, Date and time of access
• Traffic and location data

This helps us improve website performance and user experience.

Your information may be used for the following purposes:

• To provide quotations, respond to enquiries, and process B2B orders
• To ensure efficient delivery of tea, textile, and agarwood products
• To improve our website, services, and customer support
• To send order updates, shipping updates, invoices, and service notifications
• To share product-related information or offers relevant to your business
• To fulfil contractual obligations between you and Hofunaki
• To notify you of changes in our policies, products, or services

We do not use your information for unnecessary marketing without your consent.

Hofunaki does not trade, sell, or rent your personal or business information to outside parties. However, we may share information with:

• **Shipping partners and warehouses** to fulfil your orders
• **Trusted third-party service providers** assisting in operations (logistics, payment processing, technical support)
• **Legal authorities**, if required by law or to protect Hofunaki’s rights, safety, and property

All partners handling your information are required to maintain confidentiality.

Our website uses cookies to enhance your browsing experience. Cookies help us:

• Remember your preferences
• Improve website speed and functionality
• Analyse website performance and visitor behaviour

You may disable cookies via your browser settings. However, certain website features may not function properly without them.

We take appropriate technical and administrative measures to safeguard your information, including:

• Secure servers and encrypted data transmission
• SSL (Secure Socket Layer) protection for payment-related information
• Restricted access to confidential data
• Firewalls and monitoring systems

While we strive for complete security, please note that no method of data transmission over the internet is 100% secure.

If you would like to update, correct, or access your stored information, you may contact us at:

Email: estofainternational@gmail.com

We will process your request within a reasonable time frame.

By using our website, submitting an enquiry, or placing a B2B order with us, you consent to the terms outlined in this Privacy Policy.

Hofunaki reserves the right to update or modify this Privacy Policy at any time without prior notice.

We encourage users to review this page periodically to stay informed of any changes.